Award Announcement

Best eGovernment Integrated Services for Individuals or Businesses

Overview

This category is designed to recognize the entities that present electronic services to its end users reducing the cost, time and effort to accomplish a task or a series of tasks.

Entry criteria

  • The applicant must be categorized as a Government Body in the Kingdom of Bahrain.
  • The service should be operational and accessible at the time of application submission.
  • This service should be provided by a government entity to individuals or businesses.

Evaluation Criteria

  • Impact of service on society.
  • Diversity of Channels used to provide the eService.
  • Provide Cost saving and efficiency solutions concerning resources and time.
  • Illustrate ability to implement problem-solving techniques and improve services.
  • Implementation of a continuous improvement plan.
  • Apply innovative ideas.
  • Level of service integration.
  • eService security (ePayment transactions, information and customer data).
  • Degree of effectiveness (Volume, value, distribution, and other success factors).
  • Compliance with W3C standards
  • Customer support.