Applications Platform

Describe the following aspects:

• The platform on which the service is provided.
• The type of service provided (informative, interactive, transactional, or integrated as end-to-end)
• The characteristics of the targeted users

Describe the following points:

• Ease-of-use (How many seconds are needed to access the info on the application and how many clicks are to navigate the desired page)
• Features and standards utilized to increase the usefulness of the application.
• Features utilized to simplify the usage of the application.
• List the languages supported by the applications.
• The navigation control.
• The user profile control and management.
• The payment method used (where applicable).

Innovation

Describe the utilization of the following (where applicable):

• Personalization
• The ability of smart payment
• Other smart features

Customer Support

Describe the following aspects:

• Customer support channels available for the application (online, call center, and others). The contribution in increasing the usage of the application.
• How the usage of push notifications (when applicable) is utilized in order to add more value to the application.
• Data on the figures (or percentages) of customer responses, lead times and trends within the customer support.

Quality of Smart Application

Describe the prepared mechanisms to ensure:

• Availability
• Performance
• Reliability
• Scalability
• Accessibility

Impact

Describe and provide the following aspects:

• Evidence that shows the number of downloads for this application
• The added values of this application and how they have contributed to increasing customers’ satisfaction.
• The costs associated with the application and achieved benefits of its adoption (Return on Investment)
• How the application contributes in reducing time and effort required to deliver services to citizens
• How the application assists people to work smarter and companies to provide better services. For r instance, does it provide easier access to vital information for people on the move; does it improve customer service response times, etc.

Benefits

Describe the quantifiable benefits the citizen attains using smart device services.

Future Enhancements

Describe the strategic planning and future enhancements for the smart application based on such needs of improvement – for instance, user-feedback as well as future plans for further enhancements.

Security

Describes, in brief, the following how it applied in the mobile application:

• Secure Data Storage
• Secure Communication
• Authentication and Authorization
• Updates and Patching
• Secure Backend Infrastructure
• Secure In-App Purchases
• Privacy Policy